VIP COACHES Terms and Conditions
1. Applications These conditions apply whether a contract has been made verbally or in writing. The hirer acts on behalf of all the passengers travelling on our vehicles. If the hirer is a company, group or partnership a individual must be named as a responsible person. This person is responsible for actions and decisions of all the passengers onboard including any additional costs incurred in performing the contract.
Quotations are given on the basis of the most direct route and at the drivers discretion on the information provided by the hirer at the time of booking, allowing stops to be made at suitable points to serve the comfort of the passengers and to satisfy legal requirements regarding breaks and rest for drivers.
Quotations are valid for 28 days unless otherwise notified and bookings can only be accepted subject to availability at the time the booking is made and a deposit is received.
Quotations are given for the coach and driver only. Any additional charges will be separate and the hirer’s responsibility unless otherwise specified.
3. Use of vehicle
The hirer cannot assume use of the vehicle between outward and return journeys, nor to remain at the destination for the hirer’s use unless this has been agreed with vip coaches in advance. Please note that even a small variation in the hire details could involve an increase in cost.
4. Route and time variation
The company reserves the right to levy additional charges for additional mileage or time than that agreed. The vehicle will depart at the times agreed by the hirer, and it is the hirer’s responsibility to account for all passengers at those times specified.
5. Drivers Hours
Law regulates the hours of operation for the driver, and the hirer accepts responsibility of ensuring the hire of the vehicle keeps to the hours and times agreed by the company. Neither the hirer nor any passenger shall delay or interrupt the journey in such away that the driver is at risk of breaching regulations relating to driving hours and duty time. If any breach is to occur it is the hirer’s responsibility for any additional costs incurred unless it is outside the control of the hirer.
6. Seating Capacity
The company will at the time of the booking agree and specify the legal seating capacity of the vehicle to be supplied. The hirer must not load the vehicle beyond this capacity.
7. Payments and deposits
The hirer is responsible to pay any deposits and the full hire cost when due. If you fail to make due payments we are entitled to either terminate the contract or take legal action to enforce payment. The company reserves the right to add interest at the rate of 5% compound interest per calendar month after the date by which the payment should have been made. No booking is secure until a deposit is received and all deposits are none refundable.
8. Cancellation by the hirer.
a) If the hirer wishes to cancel any agreement they will forfeit any deposit paid and be liable to make further payments up to the following percentage to the hire price. All cancellations must be in writing. Days prior to a cancellation charge. Within 14 days 50% of the full cost of travel. Within 10 days 75% of the full cost of travel. Within 7 days 100% of the full cost of travel. Arrival of coach prior to departure 100%
b) The cost of any accommodation which has already been purchased by the company c) Cancellation due to inclement weather conditions shall be at the discretion of the company.
9. Vehicles to be provided
The company reserves the right to substitute the vehicle due to unforced eventualities eg vehicle breakdowns/punctures etc. The replacement offered to the hirer shall be of a similar quality or best available at short notice.
10. Refreshments and Alcoholic drinks
Other than on a vehicle fitted expressly for that purpose food (except confectionery) and drink (alcoholic) may not be consumed on the vehicle without prior consent from the company. If alcohol is brought on to the coach by passengers it will be stored in the boot and returned at the end of the journey. Alcohol is not permitted to be carried at designated sporting events and football match travel as contained in the sporting events act 1995.
11. Conduct of the passengers
No person or organisation should agree to hire a coach unless they are prepared to accept the following obligations involved. As our contract is with you , not with your passengers, we have to insist that you accept responsibility for any damage they might cause to our coach. The driver is responsible for the safety of the vehicle at all times, and as such may remove or ask any passenger under the influence of alcohol or drugs to leave the coach.
It is the drivers decision whether to allow any passenger/passengers on board the coach and if the hirer fails to control a passenger/passengers the rest of the remaining party may be refused travel. No refund shall Shall be given in the case of passengers left behind due to unruly behaviour.
12. Breakdowns and Delays.
The company gives it advice on journey times in good faith. However as a result of a breakdown or traffic congestion , or other events beyond the reasonable control of the company , journeys may take longer than predicted and in those circumstances the company will not be liable for any loss or inconvenience suffered by the hirer as a result.